Cancellation and Refunds

Failed generations

If a generation cannot be completed for technical reasons, the credits are returned to your account automatically. No request is needed; it appears as “Refund” in your credit history.

If the generation completed but you did not like the result, credits are not refunded — the model ran and the cost was incurred.

Unused credits

If you have not spent any credits from a package, you may request a full refund within 14 days of purchase.

Partial refunds are not available once credits from a package have been spent.

How to request

Email hello@viralbyai.com from the address used for the purchase.

Approved refunds are issued to the original card within 14 days. How quickly it appears depends on your bank.

Closing your account

Write to us to close your account. If you have unused credits, the terms above apply.